​Last updated: February 2026

​

Wood Frog HVAC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and how your information is handled when you interact with our website and scheduling tools.

​

Information We Collect

​

Because our website connects directly to Housecall Pro for scheduling, estimates, and service requests, most personal information is collected through their secure platform.

​

Information You Provide Through Housecall Pro

​

When you click any “Schedule,” “Book Now,” or “Request Service” button on our site, you are redirected to House Call Pro. They may collect:

​

• Name

• Phone number

• Email address

• Service address

• Details about your HVAC system or service request

• Preferred appointment times

• Payment information (if applicable)

​​

Housecall Pro stores and processes this information on our behalf so we can schedule and complete your service.

​

Information You Provide Directly on Our Website

​

If you submit a form, send a message, or interact with any non‑Housecall Pro feature, we may collect:

• Name

• Email

• Phone number

• Message content

​

Automatically Collected Information

​

Our website may automatically collect:

• IP address

• Browser type

• Device information

• Pages viewed

• General location (city/state level)

This helps us improve our website and user experience.

​

How We Use Your Information

​

We use your information to:

• Schedule and provide HVAC services

• Communicate about appointments, estimates, or service updates

• Respond to questions or requests

• Improve our website and customer experience

• Maintain internal service records

We do not sell your personal information.

​

How Housecall Pro Uses Your Information

​

Because Housecall Pro handles most of the data you submit, your information is also subject to their privacy practices. They securely store your service details so we can:

• View and manage your appointment

• Send reminders or updates

• Track service history

• Process payments (if applicable)

You can review Housecall Pro’s privacy policy on their website for more details.

​

Sharing Your Information

​

We may share your information only with:

• Housecall Pro, for scheduling and service management

• Payment processors, when you make a payment

• Trusted service partners, when needed to complete your service

• Legal authorities, if required by law

​​

We do not share your information with third parties for marketing.

​

Cookies & Tracking

​

Our website may use cookies or similar technologies to:

• Improve site performance

• Understand how visitors use our site

• Enhance your browsing experience

You can disable cookies in your browser settings.

​

Data Security

​

We take reasonable steps to protect your information from unauthorized access or misuse. Housecall Pro also uses industry‑standard security measures to protect your data.

​

Your Choices

​

You may:

• Request updates or corrections to your information

• Ask us to delete your information (unless required for service or legal reasons)

• Opt out of non‑essential communications

• Contact us using the information below to make a request.

​

Third‑Party Links

​

Our website may link to third‑party tools or platforms (such as Housecall Pro or review widgets). We are not responsible for the privacy practices of those websites.

​

Children’s Privacy

​

Our services are not directed to children under 13, and we do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

​

Contact Us

​

If you have questions about this Privacy Policy or your personal information, contact us at:

Wood Frog HVAC Newark, Ohio    Email: Woodfrogheatingandcooling@gmail.com

Phone: 380-888-3142